Organizations focus on getting more detailed information to understand deeply what’s going on. The success is rather in improving ways in which decisions are taken and information communicated. The goal: continuously drive actions.
Data where are you? The answer is ‘everywhere’.
Organizations have never been as much surrounded by information as now. From information systems to social media passing by the World Wide Web database, businesses are assaulted by the amount of information. Thereby, the challenge is not getting the information: it is how do I structure it? Between quantitative and qualitative data; between annually, monthly, weekly or daily frequencies; between all the different databases available within an organization: yes, the challenge is big. And it is why the scorecard had been designed.
Nevertheless, a scorecard is not an end in itself, it’s rather a start. A scorecard that is continuously fed with data will draw wonderful charts, gauges, reports and so on, but it is the methodology and the philosophy you adopt behind that matters. Having hundreds of reports that almost nobody read, with thousand of information inside is now obsolete. What is important today is having first a visual that makes sense immediately and gives the strategic information, and then having the possibility to go deeper to causes comprehension.
Pragmatism, common sense and clarity are the first scorecard key success. Then, it is based on the use made of it. A scorecard is a tool that helps to implement work processes that have to be followed by all users and not only on visualize musically fans no verification or survey metrics and KPIs. In doing so, a virtuous cycle starts based on continuous improvement where every decision taken, every action engaged are assessed and improved over time.