When considering the use of a scorecard to drive a business, we often talk about strategy implementation. Indeed, a scorecard can be a tool to formalize your strategy and ensure its realization. But a scorecard can also be a tool that leverages work processes and helps you gain more reliability and productivity in your everyday work.
In today’s business, the key strategic objective is productivity: avoid time, money and resource wasting for each task conducted by employees of a given business. To which extend can a scorecard help you improve productivity and ensure that every work processes within an organization is optimal?
At operational level, a scorecard enables you to aggregate, follow, analyze and present real-time metrics leading to a real-time auditing of the organization efficiency. Selecting indicators that are relevant for each specific business, a scorecard will help you make work processes more efficient, more effective, more reliable and more capable to adapt to environment changes.
When formalizing a task, you start a repetitive process that can be evaluated through KPI measurement. When a deviation is detected, you should analyze the problem more deeply and understand causes. You can then act at an operational level, adjusting your work processes. This iterative process enables you to validate your business processes and help them become more reliable, less time consuming and therefore increase productivity.
Monitoring business processes can be seen as the first step to automating manual business processes. Of course, having a strategy is important because every organization needs to know the direction to follow, but ensuring that every task and mission at and operational level is effective is the first step to validate strategy realization. It will lead to better customer satisfaction, product or service excellence and more efficient time and resources management.