Interesting article from Stacey on what’s important to consider when building a KPI system! Click here to access it!
I believe it’s important to define the performance measurement not by considering available data but by considering what is important to the organization/team in place. And often needed data doesn’t exists in IT systems. This doesn’t prevent to start with softer information and decide to collect more factual data if it makes sense (cost/benefit wise). I’d like to quote Jean Rostand: “Waiting to have enough information to act is to condemn ourselves to inaction”.
And more than performance measurement, it’s all about the decision making process that needs to be put in place. Start from day 1.